The following terms and conditions (“Terms and Conditions”) are valid between you and Gudrun & Gudrun (reg no is 538809) (“Gudrun & Gudrun”, “us”, “we”) and apply to all use of and orders placed on Gudrun & Gudrun’s website  www.gudrungudrun.com (“Website”) and via direct contact with our sellers.

By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and that you accept to be bound by them.

Gudrun & Gudrun reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Please note that the Terms and Conditions valid for your order is always the Terms and Conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

Please note that Gudrun & Gudrun does not guarantee that all products presented on the Website are in stock or are available for purchase. Gudrun & Gudrun preserves its right to stop selling a product. 

The language of the Terms and Conditions is English.

For more information on GUDRUN’s Newsletter Club, please click here.

Please make sure that you have read and understand the Terms and Conditions before you place an order.

Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until your order has been accepted by Gudrun & Gudrun, please see section 5.

If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

If you have any problem with placing an order on the Website, please contact us via email gv@gudrungudrun.com.

After submitting your order, Gudrun & Gudrun will send you an automatic order confirmation via email to confirm that we have received your order and that we will start to control the availability of the order. Please note that the order confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order. For more information, please see section 5.

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose to not accept your order for any reason whatsoever without any liability to you. Non-acceptance of an order may, for example, occur as a result from one of the following situations:

• The ordered product is out of stock
• Inability to obtain authorization of payment
• An error within the product information, including price or promotion
• Suspicion of any fraudulent activity

Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.

Please note that Gudrun & Gudrun does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by email to arrange an alternative or provide an updated timeline for delivery. A refund will be issued if payment is already received and we cannot agree on an alternative solution for your order. 

Gudrun & Gudrun’s goal is to describe the products at the Website as correctly as possible. However, please note that our items are crafted by hand and made with natural fibers such as wool, making each piece unique. As a result, there may be slight variations in size, fit, color and texture compared to the product images or descriptions provided. Gudrun & Gudrun cannot be held responsible for any such discrepancy.
Gudrun & Gudrun’s are made with natural fibers, such as wool and other delicate materials. These require special care to maintain their quality and longevity. Customers are responsible for following the care instructions provided with their item(s). Improper handling (e.g., machine washing, exposure to harsh chemicals) may result in damage that is not covered under our returns policy.
The prices and delivery costs shown on the Website include VAT. In the case of the EU, prices for goods are shown with VAT included, while any extra delivery costs you may need to pay will be shown at the checkout stage, and below in section 9.

Customers outside the EU: Please note, additional taxes and custom fees may be payable when you receive your order, depending on where you are shopping from.

The prices and delivery costs shown on the Website may vary from time to time and Gudrun & Gudrun is not bound by the price until Gudrun & Gudrun has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website.

If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by email about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Gudrun & Gudrun always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will repay the amount to you.

Please also note that Gudrun & Gudrun may cancel the order even if it has been accepted by Gudrun & Gudrun under the condition that you realize or should have realized that the price information was incorrect.

We are unable to offer price adjustments/price matching.

Our payment provider is Shopify Payment,  a payment service provided by Shopify International Ltd.

We accept the following payment methods:

• Credit cards: Visa, Mastercard, American Express
• Klarna
• Google Pay, Shop Pay
• Paypal
• Mobilepay 
• Quickpay

When paying with a credit card, the purchase amount is reserved once you receive the order confirmation and is debited once Gudrun & Gudrun has accepted your order by sending you the shipping confirmation.

If you wish to cancel your order, please contact us and we will issue a refund or cancel your invoice. Please note that we are unable to cancel an order once it has left our warehouse.

We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Please note, additional taxes and customs fees may be payable when you receive your order, depending on where you are shopping from. In the UK and the US, we are operating under a Delivered Duty Paid (DDP) model and we strive to cover most taxes and import duties to ensure a smoother shopping experience for our customers. However, note that you may incur additional sales taxes depending on the state. Please also note that if you choose to pay by American Express, invoice (Klarna Pay Later), or installments (Klarna Pay Later or Klarna Slice It), additional fees may be applicable. If this is the case, the additional fees will be clearly stated at checkout.

Shipping methods

We ship from our warehouses in Denmark. We offer different shipping methods to meet your needs. Please see all shipping alternatives, estimated delivery time and costs below. 

Your order from the time you receive your order confirmation on business days (not including public holidays):

Shipping to the EU, Switzerland and Norway

•  2-4 business days through UPS , 10 EUR for orders below 400 EUR, free for orders above 400 EUR. VAT is included in all product prices.

Denmark:

• We offer free next-day delivery shipping to Denmark through GLS for all orders (for orders placed before 3pm GMT + 1)

Shipping to the USA & Canada :

• 1-4 business days via Fedex, 20 EUR for orders below 400 EUR, free for orders above 400 EUR. 

Other regions: 

• Fedex. Taxes and customs may apply. Please contact us for more information. 

Please note that we are unable to cancel orders due to our swift processing and dispatch system. Additionally, shipping costs are non-refundable for returns. Kindly be aware that deliveries to rural addresses may require extra time for arrival.

The estimated delivery time does not take into account possible delays caused by payment authorization and/or stock availability. If Gudrun & Gudrun fails to deliver within 30 days, you may have the right to cancel the purchase.

Please Note: Shipping times may vary due to holidays, customs processing, peak shipping periods, and other factors beyond our control. During busy seasons (like holidays), customs clearance procedures, or periods of high shipping volume, there may be additional delays in the dispatch and delivery of items. We appreciate your patience and understanding.

Withdrawal

You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to Gudrun & Gudrun within 30 days of the date on which you have received the product. The notice may be sent in different ways. Preferably, you can use our return form available at the Website here.

Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.

Refund relating to the right of withdrawal.

If you are not satisfied with an item purchased online at Gudrun&Gudrun, you can return it to us within thirty (30) days of receipt of item(s) free of charge. Items must be unwashed, unworn, and unaltered with the original tags.

If you choose to withdraw your purchase in accordance with the terms set forth in this section 10, Gudrun & Gudrun will issue a refund of the amount paid to Gudrun & Gudrun.

Gudrun & Gudrun will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that Gudrun & Gudrun has received the product/s from you. The refund is made using the same payment method you used at the purchase. 

If you have chosen an invoice via Klarna as your payment method and wish to withdraw only a part of an order, please contact Klarna and they will put your invoice on hold. Once your withdrawal is accepted by Gudrun & Gudrun, a new invoice will be sent to you with the products you wish to keep. If you paid the invoice prior to your withdrawal, the amount relating to your withdrawal will be refunded.

Please note that Gudrun & Gudrun wont refund the shipping costs.

Please note that Gudrun & Gudrun only issues a full refund if the product/s are in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, Gudrun & Gudrun then has the right to withhold such amount of the refund.

To avoid a deduction, please make sure all products are in the exact same condition as you when received them, with tag and seal still attached. Please note that we do not accept returns or claims of Gudrun & Gudrun’s items bought from other retailers or second hand sites.

Shipping costs for returning the products.

Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and Gudrun & Gudrun has no obligation to pay such costs.

If you use our return service we will deduct the price for the return shipping from your refund.

Returning the products

Upon your withdrawal of your purchase, please return the product/s as soon as reasonably practicable and not later than 30 days after purchase.

When returning please follow the steps below.

• Place the product(s) in the original shipping box, or any other solid carton box.
• Close the box and tape it securely.
• Place the return shipping label on the box over the prior delivery information.
• Return to your nearest delivery point.
• Please send the package to:

XXXXX

DENMARK 

If you receive defective products, please notify us immediately. According to the Consumer Act (1990: 932) you are entitled to complain about defective products within three years. However, you must always notify Gudrun & Gudrun’s within 30 days of receiving your order.

If Gudrun & Gudrun’s  consider the products to be defective, one of the following remedies may be applicable:

• a full refund including shipping costs.
• repair of the defective product.
• replacing the defective product with a new product.

Please see more information about your legal consumer rights in the Consumer Act (1990: 932) or by visiting www.hallåkonsument.se.

Gudrun&Gudrun acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.

Copyright in the documents provided in this Website (including, without limitation, the trademarks of Gudrun & Gudrun, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Gudrun & Gudrun. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Gudrun & Gudrun. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For press inquiries, please contact us at: gr@gudrungudrun.com

Gudrun & Gudrun's trademarks include but are not limited to the Gudrun & Gudrun name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.

Cookies are used on the Website to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the Website to recall your personal settings.

For more information regarding Gudrun & Gudrun s use of cookies, please see our Cookie Policy here.

Gudrun & Gudrun cannot promise that the content of the Website is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Gudrun & Gudrun may, at any time, amend the content of the Website. Although Gudrun & Gudrun strives to display the correct texts, images and pricing on the Website and online shop, errors may occur. Part of the services provided through the Website are maintained by third party operators. In situations where Gudrun & Gudrun acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Gudrun & Gudrun cannot be held responsible for any damage caused from using the Website or, for that matter, not being able to use the Website. Gudrun & Gudrun cannot guarantee problem-free, uninterrupted, and secure access to the Website.

The Website may contain links to other Websites beyond our reach. We cannot be held liable for content or privacy policies of such Websites.

Gudrun & Gudrun reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the Website.
Individuals violating the restriction of password-protected areas of the Website may be subject to prosecution.

Gudrun & Gudrun’s liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Gudrun & Gudrun assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

Gudrun & Gudrun’s liabilities to you will never exceed your total purchase amount for each order, unless otherwise is stipulated by law.

In case of force majeure, Gudrun & Gudrun’s obligations will be suspended. The contract between you and Gudrun & Gudrun can, in such cases, be partially or fully terminated by yourself or by Gudrun & Gudrun.

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

These Terms and Conditions are governed by the laws of Sweden. Except where prohibited and without limitation to any statutory rights for consumers, all disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Stockholm, as the court of first instance.

Guðrun & Guðrun store
Niels Finsens Gøta 13
100 Tórshavn
Faroe Islands
+298 315166

av@gudrungudrun.com

The latest update of the Terms and Conditions of Gudrun&Gudrun was made in November, 2024.