The Danish company Gudrun & Gudrun, reg no is 538809 (“Gudrun & Gudrun ” "We" "Us"), is the controller of your personal data and selected suppliers may process your personal data on Gudrun & Gudrun’s behalf and in accordance with Gudrun & Gudrun’s instructions as stated below and are thereby processors of your personal data.

You may contact Gudrun & Gudrun at any time, please find our contact details below.

Niels Finsens Gøta 13

100 Tórshavn

Faroe Islands

+298 315166

Email: av@gudrungudrun.com

Niels Finsens Gøta 13
100 Tórshavn
Faroe Islands
+298 315166
Email: av@gudrungudrun.com

Below is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data

If you make a purchase in our physical store we may process your name, email, and purchase history to provide customer service, process returns and give customer advice on any products you have bought and send electronic receipts to you. We will only collect the information if this is accepted by you. The legal basis for the processing is a balance of interests where our legitimate interest is to be able to provide customer service and facilitate the administration of returns, exchanges and complaints. Your contact details may also be processed for direct marketing purposes, namely to keep you informed via email or other messenger services of our products, special events or promotions. The legal basis for the processing is a balance of interests where our legitimate interest is to market our products to existing customers.

When you purchase a product online your name, email, phone number, shipping address and billing address (including street name, zip code, city and country) are used to process your order. The data is also processed so that Gudrun&Gudrun can process any returns  and complaints as well as communicating with you regarding any questions or comments you may have regarding the product(s). The phone number is collected so that we can send a text message to you when the product(s) have arrived at your pick-up place. The legal basis for the processing is that it is necessary in order for  Gudrun&Gudrun to fulfill its contractual obligations towards you.

Your purchase history is also stored so that  Gudrun&Gudrun can process any returns, exchanges, and complaints as well as communicating with you regarding any questions or comments you may have regarding the product(s). The legal basis for the processing is a balancing of interests where  Gudrun&Gudrun’s legitimate interest is to facilitate the administration of returns, exchanges and complaints.

Information regarding returns are also stored for accounting purposes. This is based on   Gudrun&Gudrun’s legal obligations.

Your email may also be processed for direct marketing purposes, namely to keep you informed via email of products, special events or promotions. The legal basis for the processing is a balance of interests where our legitimate interest is to market our products to existing customers.

Payments made for purchases on   Gudrun&Gudrun’s website are processed by a third-party payment service and such a third party is the controller of the credit card information and other information relating to the payment.  

When you visit the website www.gudrungudrun.com, we may process your IP-address to locate from where in the world you are visiting from. The purpose of the processing is to gather data for statistical purposes. The legal basis for the processing is a balance of interests where our legitimate interest is to improve our services through the use of statistics about visitors of the website. Please note that your IP-address does not directly identify you as an individual. However, by cross-referencing your IP-address with additional available information, your identity may be revealed. Gudrun&Gudrun will not seek to identify you as a Website User.

It can be noted that we may also use anonymized data for statistical purposes.

Gudrun&Gudrun does not sell or rent our customers’ personal data to any other entity.

Gudrun&Gudrun may also share your data with selected suppliers who perform functions on our behalf such as packing and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on   Gudrun&Gudrun’s behalf and in accordance with   Gudrun&Gudrun’s instructions as the data processor. If Gudrun&Gudrun and/or its subsidiaries are subject to an actual or potential merger or acquisition or similar transaction, we may share your data with potential and actual buyer(s) and their financial and legal advisers, subject to such third parties undertaking appropriate confidentiality.

Gudrun&Gudrun may also disclose your personal data to a public authority where   Gudrun&Gudrun is obligated to do so by law. In the event all or part of   Gudrun&Gudrun’s operations are sold,   Gudrun&Gudrun may transfer your personal data to a potential purchaser of the business..

Notwithstanding anything to the contrary herein, Gudrun&Gudrun reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, and to the extent we are required to process your data by law or in order to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.

Purchase history (i.e. name, contact information and purchase data) will be stored during the return and exchange period for the purpose of administrating returns and exchanges. If you make a complaint Gudrun&Gudrun may save your data to the extent necessary to handle the complaint. Gudrun&Gudrun may also save the complaint information as such for the remaining period under which the customer is entitled to make a complaint in order to prevent a customer from filing two complaints and being compensated twice for the same defect. The information regarding returns shall for accounting purposes be stored as long as legally required by applicable law.

In this section 5, we have summarized your data subject rights to request access, portability, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority. If you want to exercise your rights, please send us an email to AV@gudrungudrun..com. Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly.

You have the right to obtain confirmation of whether personal data concerning yourself is being processed and, where that is the case, access to the personal data and information regarding, inter alia, the purpose of processing, the categories of personal data concerned, the categories of recipients to whom your data have been or will be disclosed, and the envisaged period of time for which personal data will be stored (or the criteria for determining this).

You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.

Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, namely in the following events.

• When it is no longer necessary for us to process your data taking into consideration the purposes for which it was collected.
• When our processing is based on your consent and you have withdrawn your consent, and there is no other legal basis for the processing of your data.
• When our processing of your data is based on a legitimate interest legal basis and you object to such processing, and there is no overriding legitimate ground for our processing.
• When you have objected to our processing of your data for direct marketing purposes.
• When your personal data has been unlawfully processed.
• When the personal data must be erased for compliance with a legal obligation that applies to us.
• When the personal data collected concerns a child (under 13 years of age) in relation to the offer of information society services.

You have the right to object at any time to our processing of your personal data for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.

If our processing is based on your consent or if the processing is necessary for our performance of a contract with you, you have the right to request that the data which you have provided to us shall be provided to you in a structured, commonly used and machine-readable format and you also have the right to transmit such data to another controller.

Please note that if you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement (see http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).

If you no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters

Certain personal data is required to provide in order for you to access certain services when for example, you purchase an item online or sign up as a member of Gudrun&Gudrun’s Newsletter Klubb. In such cases provision of data is necessary for Gudrun&Gudrun to be able to fulfil our contractual obligation to you in accordance with applicable terms and conditions. When you purchase our products in our physical stores, you do not have to provide any personal data.

Gudrun&Gudrun does not wish to collect personal information from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you inform and get your parents’ or guardians’ consent before purchasing anything or provide any personal data to us www.gudrungudrun.com or any other website related to Gudrun&Gudrun.

As already mentioned, we use cookies on our website. Please see our separate policy about the placement of cookies here, which you can find on our website.

Gudrun&Gudrun reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time. Last updated: 20 November 2024