At Gudrun & Gudrun, we prioritize integrity and transparency in all our endeavors. Our legal framework is designed to protect not only our brand but also the trust of our community. We are committed to upholding fair practices and ensuring that our values resonate through every aspect of our operations.
FAQS
To place an order, visit our official website and browse our collections. Select your desired items, choose the appropriate size and color, and add them to your cart. Proceed to checkout, where you'll provide shipping and payment information to complete your purchase.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Klarna, Mobilepay and other options as displayed during checkout.
Once an order is placed, it is processed promptly to ensure timely delivery. For this reason, we cannot guarantee modifications after an order is placed, as orders are promptly dispatched
We want to make your Gudrun & Gudrun shopping experience as seamless as possible! Here’s everything you need to know about our shipping options:
All orders are shipped from our warehouses in Denmark.
Shipping Times and Costs
Free Delivery on Orders Over 400 EUR
- Enjoy free delivery on orders over 400 EUR in EU, Canada, USA and UK.
- For orders below 400 EUR or other regions, shipping is free within Denmark, with a small fee for other regions (details below).
To the EU
- Standard Home Delivery:
- Delivery in 2-5 business days.
- Shipping Fee: 10 EUR for orders below 400 EUR. Free for orders above 400 EUR.
To Denmark
- Free Next-Day Delivery:
- For orders placed before 3 PM (GMT+1) on business days.
- Shipping Fee: Free for all orders.
Outside the EU
- Standard Shipping:
- Delivery in 2-4 business days.
- Shipping Fee: 20 EUR
- Taxes and Duties: Included in the product prices.
To the USA
- Express Shipping:
- Delivery in 1-4 business days.
- Shipping Fee: 20 EUR for orders below 400 EUR. Free for orders above 400 EUR.
Additional Notes: Delivery to rural addresses may take slightly longer.
Taxes and Duties: VAT, taxes, and duties are included in all product prices wherever possible, so there are no surprises.
Order Cancellation: Once an order has left our warehouse, we are unable to cancel it.
Delivery Estimates: Estimated delivery times may vary due to payment authorization or stock availability
Delivery times vary depending on your location. Shipping typically takes 2-5 business days, see question above for more details.
To the EU - Delivery in 2-5 business days.
To Denmark . Free Next-Day Delivery For orders placed before 3 PM (GMT+1) on business days.
Outside the EU - Delivery in 2-4 business days.
To the USA - 1-4 business days.
Yes, we offer worldwide shipping.
EU: Our product price is the final price, with VAT included. No additional taxes or duties apply. Shop with confidence—no surprises.
UK & US: We operate under a Delivered Duty Paid (DDP) model, meaning we strive to cover most taxes and import duties for a seamless shopping experience. However, additional taxes may apply depending on local regulations, particularly in some states or regions.
Other Regions: Taxes and duties depend on the specific import policies of your country. While we aim to provide a smooth process, you may be responsible for additional charges upon delivery.For more information please email us at av@gudrungudrun.com
We’re here to help ensure your shopping experience is as smooth and transparent as possible.
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
If you are not satisfied with your purchase, you can return it within 30 days of receipt, free of charge. Items must be unwashed, unworn, unaltered, and with original tags attached.
To initiate a return, contact our customer service team with your order details. They will provide you with instructions and a prepaid return label. We do not offer exchanges. In this case, we suggest you return your items and reorder.
Once we receive your returned item, please allow up to 14 business days for the refund to appear on your original payment method.
At Gudrun & Gudrun, we are committed to ensuring that all products meet our high-quality standards. If you receive an item that is faulty, damaged, or does not match its description, we will you will be offered one of the following:
- Replacement of the item (subject to availability).
- Full refund, depending on the nature of the fault and your preference.
Just send us an email to av@gudrungudrun.com following the same guidelines as the return guidelines above. Faulty items should be returned within 30 days of receiving your order.
Most of our products are handknitted by skilled women artisans, emphasizing sustainable and ethical practices, in the Faroe Islands, Jordan and Peru. We use high-quality natural fibers to create unique knitwear pieces. We work mostly with Faroese wool, which is a byproduct.
Due to the handmade nature of our products, slight variations in size, fit, color and texture may occur. These differences add to the uniqueness and charm of each piece.
We recommend carefully reading the instructions in each product.
Wool is an incredible natural fiber with self-cleaning properties. In our homes in the Faroe Islands, we often simply hang our knitwear outside to freshen it up—letting nature do the work!
If you do choose to wash your wool knitwear, here are our recommendations:
- Dry Cleaning: This is generally the safest option for maintaining the quality of your knitwear.
- Hand Washing:
- Use cold water and a mild detergent designed for delicate fabrics.
- Gently submerge the knitwear and avoid vigorous rubbing.
After rinsing, lay it flat on a clean towel to dry.
Avoid wringing or twisting the fabric, as this can cause it to lose its shape or damage the fibers.
For more tips and detailed care instructions, check out our Care Guides.
We use natural fibers such as wool, alpaca, mohair, silk and organic cotton, sourced responsibly to ensure sustainability and comfort.
Yes, sustainability is at the core of our brand. We prioritize eco-friendly materials and ethical production methods to minimize our environmental impact.
Refer to our sizing chart available on each product page. If you are between sizes or need further assistance, please contact our customer service team for personalized guidance.
Currently, we do not offer custom sizing. However, our range includes various sizes to accommodate different body types.
If your item doesn't fit, you can return it within 30 days of receipt, provided it meets our return conditions. Please refer to our return policy for more details.
We focus on sustainable materials, ethical production, and minimizing waste. Our commitment to the environment and fair labor practices defines our brand ethos.
Our products are handcrafted in the Faroe Islands and other locations, collaborating with artisans who share our values.
Skilled women artisans who we know by name and call our friends. Most from the Faroes, but others from remote communities in Jordan, Peru and Lithuania, censuring fair wages and safe working conditions.