At Gudrun & Gudrun, we prioritize integrity and transparency in all our endeavors. Our legal framework is designed to protect not only our brand but also the trust of our community. We are committed to upholding fair practices and ensuring that our values resonate through every aspect of our operations.
Return Policy
We want you to be completely satisfied with your purchase. If you wish to return an item, please follow the steps below:
Eligibility for Returns
- Items can be returned within 30 days of receiving your order.
- Products must be unused, in their original condition, with tags and packaging intact.
How to Initiate a Return
- Contact us at av@gudrungudrun.com with your order number and reason for return.
- We will provide you with a prepaid return label and instructions on how to send the item back.
Return Shipping
- All returns are free of charge, and no additional costs will be incurred.
- Refunds
We aim to process refunds quickly and efficiently:
- Refunds will be issued to the original payment method within 14 business days after we receive and inspect the returned item.
- Please note that delivery fees are non-refundable unless the return is due to a fault on our part.
For any questions, please reach out to our Customer Service at av@gudrungudrun.com
At Gudrun & Gudrun, we are committed to ensuring that all products meet our high-quality standards. If you receive an item that is faulty, damaged, or does not match its description, we will you will be offered one of the following:
- Replacement of the item (subject to availability).
- Full refund, depending on the nature of the fault and your preference.
Just send us an email to av@gudrungudrun.com following the same guidelines as the return guidelines above. Faulty items should be returned within 30 days of receiving your order.
An item is considered faulty if:
- It has a defect in material or workmanship.
- It arrives damaged due to shipping or other unforeseen issues.
- It does not match the product description or images shown on our website.
Faults arising from general wear and tear, improper handling, or failure to follow care instructions are not covered under this policy.
Faulty item claims are typically resolved within 14 business days after we receive the returned item.
For any additional questions, please contact our Customer Support team at av@gudrungudrun.com