To place an order, visit our official website and browse our collections. Select your desired items, choose the appropriate size and color, and add them to your cart. Proceed to checkout, where you'll provide shipping and payment information to complete your purchase.

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Klarna, Mobilepay and other options as displayed during checkout.

Once an order is placed, it is processed promptly to ensure timely delivery. For this reason, we cannot guarantee modifications after an order is placed, as orders are promptly dispatched

We want to make your Gudrun & Gudrun shopping experience as seamless as possible! Here’s everything you need to know about our shipping options:

All orders are shipped from our warehouses in Denmark.

Shipping Times and Costs

Free Delivery on Orders Over 400 EUR

• Enjoy free delivery on orders over 400 EUR in EU, Canada, USA and UK.
• For orders below 400 EUR or other regions, shipping is free within Denmark, with a small fee for other regions (details below).
  

To the EU

• Standard Home Delivery:
• Delivery in 2-5 business days.
• Shipping Fee: 10 EUR for orders below 400 EUR. Free for orders above 400 EUR.
  

To Denmark

• Free Next-Day Delivery:
• For orders placed before 3 PM (GMT+1) on business days.
• Shipping Fee: Free for all orders.
  

Outside the EU

• Standard Shipping:
• Delivery in 2-4 business days.
• Shipping Fee: 20 EUR 
• Taxes and Duties: Included in the product prices.
  

To the USA

• Express Shipping:
• Delivery in 1-4 business days.
• Shipping Fee: 20 EUR for orders below 400 EUR. Free for orders above 400 EUR.
  

Additional Notes: Delivery to rural addresses may take slightly longer.

Taxes and Duties: VAT, taxes, and duties are included in all product prices wherever possible, so there are no surprises. 

Order Cancellation: Once an order has left our warehouse, we are unable to cancel it.

Delivery Estimates: Estimated delivery times may vary due to payment authorization or stock availability

Delivery times vary depending on your location. Shipping typically takes 2-5 business days, see question above for more details.

To the EU - Delivery in 2-5 business days.

To Denmark . Free Next-Day Delivery For orders placed before 3 PM (GMT+1) on business days.

Outside the EU - Delivery in 2-4 business days.

To the USA - 1-4 business days.

Yes, we offer worldwide shipping.

EU: Our product price is the final price, with VAT included. No additional taxes or duties apply. Shop with confidence—no surprises.

UK & US: We operate under a Delivered Duty Paid (DDP) model, meaning we strive to cover most taxes and import duties for a seamless shopping experience. However, additional taxes may apply depending on local regulations, particularly in some states or regions.

Other Regions: Taxes and duties depend on the specific import policies of your country. While we aim to provide a smooth process, you may be responsible for additional charges upon delivery.For more information please email us at av@gudrungudrun.com

We’re here to help ensure your shopping experience is as smooth and transparent as possible.

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

If you are not satisfied with your purchase, you can return it within 30 days of receipt, free of charge. Items must be unwashed, unworn, unaltered, and with original tags attached.

To initiate a return, contact our customer service team with your order details. They will provide you with instructions and a prepaid return label. We do not offer exchanges. In this case, we suggest you return your items and reorder.

Once we receive your returned item, please allow up to 14 business days for the refund to appear on your original payment method.

At Gudrun & Gudrun, we are committed to ensuring that all products meet our high-quality standards. If you receive an item that is faulty, damaged, or does not match its description, we will you will be offered one of the following:

• Replacement of the item (subject to availability).
• Full refund, depending on the nature of the fault and your preference.
  

Just send us an email to av@gudrungudrun.com following the same guidelines as the return guidelines above. Faulty items should be returned within 30 days of receiving your order.

Most of our products are handknitted by skilled women artisans, emphasizing sustainable and ethical practices, in the Faroe Islands, Jordan and Peru. We use high-quality natural fibers to create unique knitwear pieces. We work mostly with Faroese wool, which is a byproduct.

Due to the handmade nature of our products, slight variations in size, fit, color and texture may occur. These differences add to the uniqueness and charm of each piece.

We recommend carefully reading the instructions in each product. 

Wool is an incredible natural fiber with self-cleaning properties. In our homes in the Faroe Islands, we often simply hang our knitwear outside to freshen it up—letting nature do the work!

If you do choose to wash your wool knitwear, here are our recommendations:

• Dry Cleaning: This is generally the safest option for maintaining the quality of your knitwear.
• Hand Washing:
• Use cold water and a mild detergent designed for delicate fabrics.
• Gently submerge the knitwear and avoid vigorous rubbing.

After rinsing, lay it flat on a clean towel to dry.

Avoid wringing or twisting the fabric, as this can cause it to lose its shape or damage the fibers.

For more tips and detailed care instructions, check out our Care Guides.

We use natural fibers such as wool, alpaca, mohair, silk and organic cotton, sourced responsibly to ensure sustainability and comfort.

Yes, sustainability is at the core of our brand. We prioritize eco-friendly materials and ethical production methods to minimize our environmental impact.

Refer to our sizing chart available on each product page. If you are between sizes or need further assistance, please contact our customer service team for personalized guidance.

Currently, we do not offer custom sizing. However, our range includes various sizes to accommodate different body types.

If your item doesn't fit, you can return it within 30 days of receipt, provided it meets our return conditions. Please refer to our return policy for more details.

We focus on sustainable materials, ethical production, and minimizing waste. Our commitment to the environment and fair labor practices defines our brand ethos.

Our products are handcrafted in the Faroe Islands and other locations, collaborating with artisans who share our values.

Skilled women artisans who we know by name and call our friends. Most from the Faroes, but others from remote communities in Jordan, Peru and Lithuania, censuring fair wages and safe working conditions.

The Danish company Gudrun & Gudrun, reg no is 538809 (“Gudrun & Gudrun ” "We" "Us"), is the controller of your personal data and selected suppliers may process your personal data on Gudrun & Gudrun’s behalf and in accordance with Gudrun & Gudrun’s instructions as stated below and are thereby processors of your personal data.

You may contact Gudrun & Gudrun at any time, please find our contact details below.

Niels Finsens Gøta 13

100 Tórshavn

Faroe Islands

+298 315166

Email: av@gudrungudrun.com

Niels Finsens Gøta 13
100 Tórshavn
Faroe Islands
+298 315166
Email: av@gudrungudrun.com

Below is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data

If you make a purchase in our physical store we may process your name, email, and purchase history to provide customer service, process returns and give customer advice on any products you have bought and send electronic receipts to you. We will only collect the information if this is accepted by you. The legal basis for the processing is a balance of interests where our legitimate interest is to be able to provide customer service and facilitate the administration of returns, exchanges and complaints. Your contact details may also be processed for direct marketing purposes, namely to keep you informed via email or other messenger services of our products, special events or promotions. The legal basis for the processing is a balance of interests where our legitimate interest is to market our products to existing customers.

When you purchase a product online your name, email, phone number, shipping address and billing address (including street name, zip code, city and country) are used to process your order. The data is also processed so that Gudrun&Gudrun can process any returns  and complaints as well as communicating with you regarding any questions or comments you may have regarding the product(s). The phone number is collected so that we can send a text message to you when the product(s) have arrived at your pick-up place. The legal basis for the processing is that it is necessary in order for  Gudrun&Gudrun to fulfill its contractual obligations towards you.

Your purchase history is also stored so that  Gudrun&Gudrun can process any returns, exchanges, and complaints as well as communicating with you regarding any questions or comments you may have regarding the product(s). The legal basis for the processing is a balancing of interests where  Gudrun&Gudrun’s legitimate interest is to facilitate the administration of returns, exchanges and complaints.

Information regarding returns are also stored for accounting purposes. This is based on   Gudrun&Gudrun’s legal obligations.

Your email may also be processed for direct marketing purposes, namely to keep you informed via email of products, special events or promotions. The legal basis for the processing is a balance of interests where our legitimate interest is to market our products to existing customers.

Payments made for purchases on   Gudrun&Gudrun’s website are processed by a third-party payment service and such a third party is the controller of the credit card information and other information relating to the payment.  

When you visit the website www.gudrungudrun.com, we may process your IP-address to locate from where in the world you are visiting from. The purpose of the processing is to gather data for statistical purposes. The legal basis for the processing is a balance of interests where our legitimate interest is to improve our services through the use of statistics about visitors of the website. Please note that your IP-address does not directly identify you as an individual. However, by cross-referencing your IP-address with additional available information, your identity may be revealed. Gudrun&Gudrun will not seek to identify you as a Website User.

It can be noted that we may also use anonymized data for statistical purposes.

Gudrun&Gudrun does not sell or rent our customers’ personal data to any other entity.

Gudrun&Gudrun may also share your data with selected suppliers who perform functions on our behalf such as packing and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on   Gudrun&Gudrun’s behalf and in accordance with   Gudrun&Gudrun’s instructions as the data processor. If Gudrun&Gudrun and/or its subsidiaries are subject to an actual or potential merger or acquisition or similar transaction, we may share your data with potential and actual buyer(s) and their financial and legal advisers, subject to such third parties undertaking appropriate confidentiality.

Gudrun&Gudrun may also disclose your personal data to a public authority where   Gudrun&Gudrun is obligated to do so by law. In the event all or part of   Gudrun&Gudrun’s operations are sold,   Gudrun&Gudrun may transfer your personal data to a potential purchaser of the business..

Notwithstanding anything to the contrary herein, Gudrun&Gudrun reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, and to the extent we are required to process your data by law or in order to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.

Purchase history (i.e. name, contact information and purchase data) will be stored during the return and exchange period for the purpose of administrating returns and exchanges. If you make a complaint Gudrun&Gudrun may save your data to the extent necessary to handle the complaint. Gudrun&Gudrun may also save the complaint information as such for the remaining period under which the customer is entitled to make a complaint in order to prevent a customer from filing two complaints and being compensated twice for the same defect. The information regarding returns shall for accounting purposes be stored as long as legally required by applicable law.

In this section 5, we have summarized your data subject rights to request access, portability, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority. If you want to exercise your rights, please send us an email to AV@gudrungudrun..com. Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly.

You have the right to obtain confirmation of whether personal data concerning yourself is being processed and, where that is the case, access to the personal data and information regarding, inter alia, the purpose of processing, the categories of personal data concerned, the categories of recipients to whom your data have been or will be disclosed, and the envisaged period of time for which personal data will be stored (or the criteria for determining this).

You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.

Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, namely in the following events.

• When it is no longer necessary for us to process your data taking into consideration the purposes for which it was collected.
• When our processing is based on your consent and you have withdrawn your consent, and there is no other legal basis for the processing of your data.
• When our processing of your data is based on a legitimate interest legal basis and you object to such processing, and there is no overriding legitimate ground for our processing.
• When you have objected to our processing of your data for direct marketing purposes.
• When your personal data has been unlawfully processed.
• When the personal data must be erased for compliance with a legal obligation that applies to us.
• When the personal data collected concerns a child (under 13 years of age) in relation to the offer of information society services.

You have the right to object at any time to our processing of your personal data for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.

If our processing is based on your consent or if the processing is necessary for our performance of a contract with you, you have the right to request that the data which you have provided to us shall be provided to you in a structured, commonly used and machine-readable format and you also have the right to transmit such data to another controller.

Please note that if you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement (see http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).

If you no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters

Certain personal data is required to provide in order for you to access certain services when for example, you purchase an item online or sign up as a member of Gudrun&Gudrun’s Newsletter Klubb. In such cases provision of data is necessary for Gudrun&Gudrun to be able to fulfil our contractual obligation to you in accordance with applicable terms and conditions. When you purchase our products in our physical stores, you do not have to provide any personal data.

Gudrun&Gudrun does not wish to collect personal information from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you inform and get your parents’ or guardians’ consent before purchasing anything or provide any personal data to us www.gudrungudrun.com or any other website related to Gudrun&Gudrun.

As already mentioned, we use cookies on our website. Please see our separate policy about the placement of cookies here, which you can find on our website.

Gudrun&Gudrun reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time. Last updated: 20 November 2024

Cookies are small text files that are stored on your device (computer, mobile phone etc.) with information when you visit the Website. There are temporary cookies and persistent cookies. Temporary cookies (also called session cookies) are saved on your device until you close the web browser. Persistent cookies are stored with an end date and when this date has passed the cookie is deleted. Cookies can be “first party” or “third party”. First party cookies are placed on the Website by Gudrun & Gudrun whereas third party cookies are placed on the Website by someone other than Gudrun & Gudrun.

Furthermore, cookies are usually segmented into four categories:

• Necessary cookies – these cookies are essential for the function of the Website.
• Preference cookies – these cookies enable the Website to save a visitor’s preferences in relation to e.g. language, currency or from where the user is visiting from.
• Analytical cookies – these cookies are used to analyze how a visitor uses the Website, for example what parts of the Website it visits or what links it clicks, in order to improve the design and function of the Website.
• Marketing & Advertising cookies – these cookies are used to track a visitors use of the Website. The information is used for marketing purposes. For example, by knowing what items you have previously looked at we can refine our marketing in a way which we think would be more interesting for you. We also use third party platforms to create custom ads, to  build  look-alike audiences, for evaluating the effectiveness of online advertising and others.

Before we can place a cookie on the Website, we must get your consent. Therefore, when you visit the Website from a device for the first time you will be asked to manage your cookie-preferences in our so-called cookie-banner. Your choices will be saved and only the cookies to which you have given your consent will be placed on the Website.You can change your cookie-preferences at any time. However, we do not need your consent for placing necessary cookies. Necessary cookies are cookies that are essential for the functioning of the Website. Please note that your chosen preferences will only relate to the device you are using at the time. Should you use another device for visiting the Website, you must manage your cookie-preferences for that specific device. If you do not want to allow storing of cookies on your device this can also normally be disabled partly or fully in your browser settings function. In some web browsers you can for example block all cookies, allow only first party cookies, or delete cookies. You can also delete previously stored cookies in your web browser. Please be aware that if you choose to delete or block necessary cookies it may result in the Website and our services not working properly

Our use of cookies may lead to the processing of personal data. By giving us your consent for the use of cookies we may therefore get access to personal data regarding you. For example, if you choose to give your consent to cookies we might save an address that you have provided in relation to an earlier purchase to simplify your next purchase. This would amount to processing of personal data. Should the information gathered from our use of cookies contain personal data, we will only process such data in compliance with our Privacy Policy.

We may update this policy from time to time to reflect changes to the cookies we use or for other legal or regulatory reasons. Please visit this Cookie Policy regularly to stay informed about or use of cookies and related technologies. The date at the end of this policy indicates when it was last updated.

At Gudrun & Gudrun, we are committed to ensuring that all products meet our high-quality standards. If you receive an item that is faulty, damaged, or does not match its description, we will you will be offered one of the following:

• Replacement of the item (subject to availability).
• Full refund, depending on the nature of the fault and your preference.

Just send us an email to av@gudrungudrun.com following the same guidelines as the return guidelines above. Faulty items should be returned within 30 days of receiving your order.

An item is considered faulty if:

• It has a defect in material or workmanship.
• It arrives damaged due to shipping or other unforeseen issues.
• It does not match the product description or images shown on our website.

Faults arising from general wear and tear, improper handling, or failure to follow care instructions are not covered under this policy.

Faulty item claims are typically resolved within 14 business days after we receive the returned item.

For any additional questions, please contact our Customer Support team at av@gudrungudrun.com

The following terms and conditions (“Terms and Conditions”) are valid between you and Gudrun & Gudrun (reg no is 538809) (“Gudrun & Gudrun”, “us”, “we”) and apply to all use of and orders placed on Gudrun & Gudrun’s website  www.gudrungudrun.com (“Website”) and via direct contact with our sellers.

By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and that you accept to be bound by them.

Gudrun & Gudrun reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Please note that the Terms and Conditions valid for your order is always the Terms and Conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

Please note that Gudrun & Gudrun does not guarantee that all products presented on the Website are in stock or are available for purchase. Gudrun & Gudrun preserves its right to stop selling a product. 

The language of the Terms and Conditions is English.

For more information on GUDRUN’s Newsletter Club, please click here.

Please make sure that you have read and understand the Terms and Conditions before you place an order.

Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until your order has been accepted by Gudrun & Gudrun, please see section 5.

If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

If you have any problem with placing an order on the Website, please contact us via email gv@gudrungudrun.com.

After submitting your order, Gudrun & Gudrun will send you an automatic order confirmation via email to confirm that we have received your order and that we will start to control the availability of the order. Please note that the order confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order. For more information, please see section 5.

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose to not accept your order for any reason whatsoever without any liability to you. Non-acceptance of an order may, for example, occur as a result from one of the following situations:

• The ordered product is out of stock
• Inability to obtain authorization of payment
• An error within the product information, including price or promotion
• Suspicion of any fraudulent activity

Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.

Please note that Gudrun & Gudrun does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by email to arrange an alternative or provide an updated timeline for delivery. A refund will be issued if payment is already received and we cannot agree on an alternative solution for your order. 

Gudrun & Gudrun’s goal is to describe the products at the Website as correctly as possible. However, please note that our items are crafted by hand and made with natural fibers such as wool, making each piece unique. As a result, there may be slight variations in size, fit, color and texture compared to the product images or descriptions provided. Gudrun & Gudrun cannot be held responsible for any such discrepancy.
Gudrun & Gudrun’s are made with natural fibers, such as wool and other delicate materials. These require special care to maintain their quality and longevity. Customers are responsible for following the care instructions provided with their item(s). Improper handling (e.g., machine washing, exposure to harsh chemicals) may result in damage that is not covered under our returns policy.
The prices and delivery costs shown on the Website include VAT. In the case of the EU, prices for goods are shown with VAT included, while any extra delivery costs you may need to pay will be shown at the checkout stage, and below in section 9.

Customers outside the EU: Please note, additional taxes and custom fees may be payable when you receive your order, depending on where you are shopping from.

The prices and delivery costs shown on the Website may vary from time to time and Gudrun & Gudrun is not bound by the price until Gudrun & Gudrun has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website.

If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by email about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Gudrun & Gudrun always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will repay the amount to you.

Please also note that Gudrun & Gudrun may cancel the order even if it has been accepted by Gudrun & Gudrun under the condition that you realize or should have realized that the price information was incorrect.

We are unable to offer price adjustments/price matching.

Our payment provider is Shopify Payment,  a payment service provided by Shopify International Ltd.

We accept the following payment methods:

• Credit cards: Visa, Mastercard, American Express
• Klarna
• Google Pay, Shop Pay
• Paypal
• Mobilepay 
• Quickpay

When paying with a credit card, the purchase amount is reserved once you receive the order confirmation and is debited once Gudrun & Gudrun has accepted your order by sending you the shipping confirmation.

If you wish to cancel your order, please contact us and we will issue a refund or cancel your invoice. Please note that we are unable to cancel an order once it has left our warehouse.

We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Please note, additional taxes and customs fees may be payable when you receive your order, depending on where you are shopping from. In the UK and the US, we are operating under a Delivered Duty Paid (DDP) model and we strive to cover most taxes and import duties to ensure a smoother shopping experience for our customers. However, note that you may incur additional sales taxes depending on the state. Please also note that if you choose to pay by American Express, invoice (Klarna Pay Later), or installments (Klarna Pay Later or Klarna Slice It), additional fees may be applicable. If this is the case, the additional fees will be clearly stated at checkout.

Shipping methods

We ship from our warehouses in Denmark. We offer different shipping methods to meet your needs. Please see all shipping alternatives, estimated delivery time and costs below. 

Your order from the time you receive your order confirmation on business days (not including public holidays):

Shipping to the EU, Switzerland and Norway

•  2-4 business days through UPS , 10 EUR for orders below 400 EUR, free for orders above 400 EUR. VAT is included in all product prices.

Denmark:

• We offer free next-day delivery shipping to Denmark through GLS for all orders (for orders placed before 3pm GMT + 1)

Shipping to the USA & Canada :

• 1-4 business days via Fedex, 20 EUR for orders below 400 EUR, free for orders above 400 EUR. 

Other regions: 

• Fedex. Taxes and customs may apply. Please contact us for more information. 

Please note that we are unable to cancel orders due to our swift processing and dispatch system. Additionally, shipping costs are non-refundable for returns. Kindly be aware that deliveries to rural addresses may require extra time for arrival.

The estimated delivery time does not take into account possible delays caused by payment authorization and/or stock availability. If Gudrun & Gudrun fails to deliver within 30 days, you may have the right to cancel the purchase.

Please Note: Shipping times may vary due to holidays, customs processing, peak shipping periods, and other factors beyond our control. During busy seasons (like holidays), customs clearance procedures, or periods of high shipping volume, there may be additional delays in the dispatch and delivery of items. We appreciate your patience and understanding.

Withdrawal

You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to Gudrun & Gudrun within 30 days of the date on which you have received the product. The notice may be sent in different ways. Preferably, you can use our return form available at the Website here.

Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.

Refund relating to the right of withdrawal.

If you are not satisfied with an item purchased online at Gudrun&Gudrun, you can return it to us within thirty (30) days of receipt of item(s) free of charge. Items must be unwashed, unworn, and unaltered with the original tags.

If you choose to withdraw your purchase in accordance with the terms set forth in this section 10, Gudrun & Gudrun will issue a refund of the amount paid to Gudrun & Gudrun.

Gudrun & Gudrun will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that Gudrun & Gudrun has received the product/s from you. The refund is made using the same payment method you used at the purchase. 

If you have chosen an invoice via Klarna as your payment method and wish to withdraw only a part of an order, please contact Klarna and they will put your invoice on hold. Once your withdrawal is accepted by Gudrun & Gudrun, a new invoice will be sent to you with the products you wish to keep. If you paid the invoice prior to your withdrawal, the amount relating to your withdrawal will be refunded.

Please note that Gudrun & Gudrun wont refund the shipping costs.

Please note that Gudrun & Gudrun only issues a full refund if the product/s are in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, Gudrun & Gudrun then has the right to withhold such amount of the refund.

To avoid a deduction, please make sure all products are in the exact same condition as you when received them, with tag and seal still attached. Please note that we do not accept returns or claims of Gudrun & Gudrun’s items bought from other retailers or second hand sites.

Shipping costs for returning the products.

Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and Gudrun & Gudrun has no obligation to pay such costs.

If you use our return service we will deduct the price for the return shipping from your refund.

Returning the products

Upon your withdrawal of your purchase, please return the product/s as soon as reasonably practicable and not later than 30 days after purchase.

When returning please follow the steps below.

• Place the product(s) in the original shipping box, or any other solid carton box.
• Close the box and tape it securely.
• Place the return shipping label on the box over the prior delivery information.
• Return to your nearest delivery point.
• Please send the package to:

XXXXX

DENMARK 

If you receive defective products, please notify us immediately. According to the Consumer Act (1990: 932) you are entitled to complain about defective products within three years. However, you must always notify Gudrun & Gudrun’s within 30 days of receiving your order.

If Gudrun & Gudrun’s  consider the products to be defective, one of the following remedies may be applicable:

• a full refund including shipping costs.
• repair of the defective product.
• replacing the defective product with a new product.

Please see more information about your legal consumer rights in the Consumer Act (1990: 932) or by visiting www.hallåkonsument.se.

Gudrun&Gudrun acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.

Copyright in the documents provided in this Website (including, without limitation, the trademarks of Gudrun & Gudrun, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Gudrun & Gudrun. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Gudrun & Gudrun. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For press inquiries, please contact us at: gr@gudrungudrun.com

Gudrun & Gudrun's trademarks include but are not limited to the Gudrun & Gudrun name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.

Cookies are used on the Website to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the Website to recall your personal settings.

For more information regarding Gudrun & Gudrun s use of cookies, please see our Cookie Policy here.

Gudrun & Gudrun cannot promise that the content of the Website is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Gudrun & Gudrun may, at any time, amend the content of the Website. Although Gudrun & Gudrun strives to display the correct texts, images and pricing on the Website and online shop, errors may occur. Part of the services provided through the Website are maintained by third party operators. In situations where Gudrun & Gudrun acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Gudrun & Gudrun cannot be held responsible for any damage caused from using the Website or, for that matter, not being able to use the Website. Gudrun & Gudrun cannot guarantee problem-free, uninterrupted, and secure access to the Website.

The Website may contain links to other Websites beyond our reach. We cannot be held liable for content or privacy policies of such Websites.

Gudrun & Gudrun reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the Website.
Individuals violating the restriction of password-protected areas of the Website may be subject to prosecution.

Gudrun & Gudrun’s liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Gudrun & Gudrun assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

Gudrun & Gudrun’s liabilities to you will never exceed your total purchase amount for each order, unless otherwise is stipulated by law.

In case of force majeure, Gudrun & Gudrun’s obligations will be suspended. The contract between you and Gudrun & Gudrun can, in such cases, be partially or fully terminated by yourself or by Gudrun & Gudrun.

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

These Terms and Conditions are governed by the laws of Sweden. Except where prohibited and without limitation to any statutory rights for consumers, all disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Stockholm, as the court of first instance.

Guðrun & Guðrun store
Niels Finsens Gøta 13
100 Tórshavn
Faroe Islands
+298 315166

av@gudrungudrun.com

The latest update of the Terms and Conditions of Gudrun&Gudrun was made in November, 2024.